Instant Messaging
Web chat in Salesley CRM allows customers to instantly reach
out to customer service representatives for quick responses.
This feature can be used for inquiries, clarifications, and
technical support.
Automated Messaging
Automated messages can be sent to customers in order to
provide information regarding products or services, as well as
answer frequently asked questions.
Chatbot Integration
Chatbot integration allows customers to engage with a customer
service representative without the need for human interaction.
This helps to reduce customer wait times, as well as provide
more efficient customer service responses.
Text-Based Interface
Web chat in Salesley CRM allows customers to communicate with
customer service representatives through a text-based
interface. This helps to provide customers with a more
personalized experience.
File Sharing
Web chat allows customers to share files with customer service
representatives in order to provide additional information.
This helps to provide a more detailed understanding of the
customer’s problem or inquiry.
Why have web chats become a mainstay in customer service? Let’s see why this feature is gaining popularity
With Salesley’s web chat feature, you can engage with your customers no matter where they are. One of the biggest benefits of chat is that it creates a direct connection between your customers and your brand. They don't have to go out and find you—they can just hop on a chat with you. They're a great way to get to know your customers on a personal level, and they're also a great tool for managing complex interactions between multiple users. Web chat has been a popular feature for many years now, and it's easy to see why.