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Features
Funnels
Attracts prospects and convert them into your paying customers.
Website and Blogs
Create fully-featured websites and blogs with drag-and-drop editor.
Automations
Result based automation of necessary tasks and events.
Membership site
Build membership sites and create unlimited courses.
Reputation management
Keep track of your reputation across the web.
2-Way texting
Better communication with customers in real time.
Pipeline
Collect leads, nurture them and track their progress.
Affiliate manager
Track, manage and analyse affiliate relationships.
Social planner
Schedule and post content to social media handles together.
Interactive dashboard
Know your customers inside out with built in analytics.
A/B split testing
Run tests on your site’s performance.
Web chat
Know your customers on a personal level.
Automated booking
Send reminders and handle reservations automatically.
Calendars
Set up appointments and create reminder workflows.
Surveys
Get valuable feedback from customers and prospects.
Email and Text marketing
Send automated emails and texts to attract customer prospects.
Make sure your online presence is always positive and consistent
Dedicated Reputation Dashboard
A dedicated reputation dashboard by Salesley CRM provides
real-time visibility into customer feedback. This allows you
to review and respond to customer complaints quickly and you
also get a better understanding of customer sentiment and
satisfaction.
Automated Alerts
Automated alerts allow you to be notified when customer
feedback is left on social media or other online platforms.
This helps you stay ahead of customer issues and respond
quickly.
Social Media Monitoring
Social media monitoring tools allow you to track and analyze
customer conversations across multiple online platforms. You
can use this information to identify customer issues and
trends, as well as to develop strategies to improve customer
experience.
Online Review Management
Online review management tools allow you to monitor and
respond to customer reviews and ratings on popular websites
like Yelp and Google. This helps you stay on top of customer
feedback and build a positive online reputation.
Sentiment Analysis
Sentiment analysis tools use natural language processing to
analyze customer feedback and determine if it’s positive or
negative.
What does reputation management look like in a CRM? And why is it important to make sure your business is engaging with customers effectively while managing your reputation?
Why is Reputation Management important?
Businesses are realizing that their customers are using social media to express their opinions about companies and their products, which can have a big impact on how customers view them. And since brands have no control over what people say about them online, and even harder for them to manage their reputations across these platforms—the best possible way for them to respond is with a CRM system that can monitor and respond quickly to customer feedback. Reputation management is a feature in Salesley CRM that can help you keep track of your reputation across the web. It's one of the most important features in a CRM system as it allows you to see how your reputation is affected by every interaction you have with different companies or people.