Dedicated Reputation Dashboard
A dedicated reputation dashboard by Salesley CRM provides real-time visibility into customer feedback. This allows you to review and respond to customer complaints quickly and you also get a better understanding of customer sentiment and satisfaction.
Automated alerts allow you to be notified when customer feedback is left on social media or other online platforms. This helps you stay ahead of customer issues and respond quickly.
Social Media Monitoring
Social media monitoring tools allow you to track and analyze customer conversations across multiple online platforms. You can use this information to identify customer issues and trends, as well as to develop strategies to improve customer experience.
Online Review Management
Online review management tools allow you to monitor and respond to customer reviews and ratings on popular websites like Yelp and Google. This helps you stay on top of customer feedback and build a positive online reputation.
Sentiment analysis tools use natural language processing to analyze customer feedback and determine if it’s positive or negative.
What does reputation management look like in a CRM? And why is it important to make sure your business is engaging with customers effectively while managing your reputation?
Businesses are realizing that their customers are using social media to express their opinions about companies and their products, which can have a big impact on how customers view them. And since brands have no control over what people say about them online, and even harder for them to manage their reputations across these platforms—the best possible way for them to respond is with a CRM system that can monitor and respond quickly to customer feedback. Reputation management is a feature in Salesley CRM that can help you keep track of your reputation across the web. It's one of the most important features in a CRM system as it allows you to see how your reputation is affected by every interaction you have with different companies or people.